Refund and Returns Policy
At Self Defence Hour, we want you to be happy with your purchase. However, if something isn’t right, we’re here to help. Below is everything you need to know about returning an item or getting a refund.
Order Cancellation
You have 24 hours to cancel your order without giving a reason. We understand that plans can change, so you can cancel before your order is processed for delivery.
- You can cancel within 24 hours from the time we receive your order or when a third party, not the carrier, takes possession of your package.
- Registration, subscription, and processing fees are non-refundable. Only the product price can be refunded, following our policy.
To cancel your order, simply email us with:
- Your Self Defence Hour ID
- Your First and Last Name
- The date you deposited the amount
We’ll review your request and let you know if it qualifies for a refund. Contact us at [email protected] for assistance.
Conditions for Returns and Refunds
To get a refund, please keep in mind:
- Only the product price is refundable.
- The item must be in its original condition, and the packaging should not be damaged.
- Refund requests after the 24-hour period won’t be accepted.
- Registration, signup, and subscription fees are non-refundable.
- Processing fees won’t be refunded after a purchase is made.
We reserve the right to deny a return or refund if it doesn’t meet these conditions. Once approved, we’ll notify you via email.
How Refunds Work
We’ll process your refund using the same payment method you used when placing the order. You won’t be charged extra for the refund.
If you have any questions about our Refund and Returns Policy, feel free to get in touch.
Contact Us
Business Address:
290A China Mall upstairs Amalgam, 6 Amalgam Street, Johannesburg,2092
Phone: +27740918130
Email: [email protected]